Refund policy
Last updated: August 19, 2026
At Avanzios, we want every customer to feel confident about their purchase. If an order does not meet your expectations, our return process is designed to remain straightforward and easy to follow.
Return Policy Overview
- Return window: 30 days from the delivery date.
- Item condition: Unused, in its original condition, and returned with the original packaging.
- Support: Our customer service team will assist you throughout the return process.
- Restocking fee: No fee is charged.
30-Day Returns
You may request a return within 30 days of receiving your order.
Returned products must remain unused, retain their original condition, and include the original packaging.
Restocking fee: $0. Avanzios does not charge restocking fees.
Return Shipping Costs
- Defective or incorrect products: Return shipping is provided at no cost to the customer.
- Customer remorse (change of mind): The customer is responsible for return shipping costs.
How to Return an Item
Step 1: Email info@avanzios.com to request return authorization.
Step 2: Securely pack the product in its original packaging and include all accessories.
Step 3: Send the return to our warehouse at 10 SE Magnolia Ext, Ocala, FL 34471, United States.
Refund Process
Inspection: Returned products are inspected after arrival.
Refund timing: Once approved, refunds are processed within up to 7 business days, depending on the original payment method.
Exchanges
To exchange a product for another size, color, or item, please contact our support team. We will guide you through the process and help you find the appropriate replacement.
Contact Information
Store name: Avanzios
Company name: VNMESE LLC
Company number: L22000049987
Company Address: 10 SE Magnolia Ext, Ocala, FL 34471, United States
Email: info@avanzios.com
Phone number: +1 305 5646986
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed